Terms & Services

Step 1: Locate your plan number and the make/model of the appliance.

Step 2: Call the engineering department at 0800 654 6086

Note: Some issues may be resolved over the phone.

• The engineer will determine if the appliance is beyond repair.

• Their decision is final.

🔄 Replacement Options 

If repair isn’t possible:

• You may be offered a new (not refurbished) replacement.

• Replacement will be:

• Of similar specification

• Up to £500 for a Standard Plan

• Up to £1,000 for a Premium Plan

Important:

• You have 2 months to accept the offer.

• After 2 months, only monetary value may be offered.

• You must have paid in full to qualify.

• Once replaced, your plan ends.

You are responsible for:

• Delivery and installation of the new appliance

• Disposal of the old appliance

All decisions regarding repair or replacement are at the company’s sole discretion.

📋 Plan Limits and Eligibility

🔧 Repair Eligibility

• Unlimited repairs during your plan.

• For 3-year plans: Must have paid at least 35% of the total cost.

• For 1-year plans: Must be fully paid.

⏳ Waiting Period

• Plan must be active for 45 days before claiming.

• Claims before 45 days invalidate the plan.

• Missed payments restart the 45-day waiting period.

🚫 What the Plan Does Not Cover

❌ Fault Types Not Covered

• Pre-existing faults

• Manufacturing defects

• Accidental damage

• Improper use or lack of care

• Damage from insects or animals

❌ Invalid Scenarios That Cancel the Plan

• Appliance not in good working order at purchase

• Unapproved modifications

• Repairs by non-SafeGuard engineers

• Commercial/domestic misuse

👤 Plan Holder Terms

• Plan is valid only for the registered holder or their authorised representative.

In Case of Death:

• Plan becomes void unless transferred.

• May be transferred to a partner/relative at the registered address.

• Transfer must occur within 6 months and requires:

• Death Certificate

• Bank details (if plan isn’t fully paid)

✅ Your Obligations

🔧 Access & Installation

• You must pay for dismantling if the appliance is built-in.

• Appliance must be accessible, or:

• Engineer may refuse service

• You may be charged for a failed visit

• Environment must be safe for the engineer.

📘 Appliance Use & Condition

• Follow manufacturer’s instructions for:

• Housing

• Installation

• Use

• Maintenance

• If not covered in the manual, SafeGuard will rely on their engineer’s opinion.

🏠 Ownership & Usage

Appliance must be:

• Owned by you

• Installed in a domestic home

• Used only for domestic purposes

• Located at the registered address

💳 Payments & Plan Info

You must:

• Ensure sufficient funds for payments

• Track payments (SafeGuard does not send reminders)

• Provide correct appliance details within 14 days of purchase

📞 Call 0800 654 6086 if details were not provided during the sales call.

📞 Pre-Visit Remedial Actions

• If given advice over the phone, you must carry it out safely.

• If ignored and the engineer performs the same action:

• You will be charged a call-out fee.

🚫 Exclusions

❌ Accidental Damage

• Not covered.

• If determined as the cause, the plan is terminated immediately with no refund.

❌ Cosmetic, Blockages & Supply Issues

• Cosmetic damage (scratches, dents)

• Blockages (hoses, drains, filters)

• Manufacturer recalls

• Electricity/gas supply issues

❌ Consumables & Media Loss

• Light bulbs, batteries, remotes, fuses

• Saved programs/files

• Food loss from fridge/freezer failure

❌ TVs & Signal Issues

• Image burn-in or screen degradation

• Loss of channels or signal

❌ Inconvenience or Financial Loss

• Loss of earnings

• Inability to use appliance

• Waiting time costs

• Any related inconvenience or financial loss

⚠️ Liability Limitations

SafeGuard is not liable for:

• Injuries unless caused by their negligence

• Property damage from:

• Unauthorized repairs

• Non-approved contractors

🔁 Renewals

• Your plan will be automatically renewed at the end of its term.

• You will be notified before the renewal date.

⚠️ Important Reminders

Missed payments may:

• Trigger a new 45-day exclusion period

• Put your cover at risk

• No reminders are sent for missed payments.

• Plans are non-refundable if ended due to:

• Missed payments

• Unauthorized repairs

• Accidental damage