Terms & Services

Step 1: Locate your plan number and the make/model of the appliance.

Step 2: Call the engineering department at 0800 654 6086

Note: Some issues may be resolved over the phone.

• The engineer will determine if the appliance is beyond repair.

• Their decision is final.

🔄 Replacement Options 

If repair isn’t possible:

• You may be offered a new (not refurbished) replacement.

• Replacement will be:

• Of similar specification

• Up to £500 for a Standard Plan

• Up to £1,000 for a Premium Plan

Important:

• You have 2 months to accept the offer.

• After 2 months, only monetary value may be offered.

• You must have paid in full to qualify.

• Once replaced, your plan ends.

You are responsible for:

• Delivery and installation of the new appliance

• Disposal of the old appliance

All decisions regarding repair or replacement are at the company’s sole discretion.

📋 Plan Limits and Eligibility

🔧 Repair Eligibility

• Unlimited repairs during your plan.

• For 3-year plans: Must have paid at least 35% of the total cost.

• For 1-year plans: Must be fully paid.

⏳ Waiting Period

• Plan must be active for 45 days before claiming.

• Claims before 45 days invalidate the plan.

• Missed payments restart the 45-day waiting period.

🚫 What the Plan Does Not Cover

❌ Fault Types Not Covered

• Pre-existing faults

• Manufacturing defects

• Accidental damage

• Improper use or lack of care

• Damage from insects or animals

❌ Invalid Scenarios That Cancel the Plan

• Appliance not in good working order at purchase

• Unapproved modifications

• Repairs by non-SafeGuard engineers

• Commercial/domestic misuse

👤 Plan Holder Terms

• Plan is valid only for the registered holder or their authorised representative.

In Case of Death:

• Plan becomes void unless transferred.

• May be transferred to a partner/relative at the registered address.

• Transfer must occur within 6 months and requires:

• Death Certificate

• Bank details (if plan isn’t fully paid)

✅ Your Obligations

🔧 Access & Installation

• You must pay for dismantling if the appliance is built-in.

• Appliance must be accessible, or:

• Engineer may refuse service

• You may be charged for a failed visit

• Environment must be safe for the engineer.

📘 Appliance Use & Condition

• Follow manufacturer’s instructions for:

• Housing

• Installation

• Use

• Maintenance

• If not covered in the manual, SafeGuard will rely on their engineer’s opinion.

🏠 Ownership & Usage

Appliance must be:

• Owned by you

• Installed in a domestic home

• Used only for domestic purposes

• Located at the registered address

💳 Payments & Plan Info

You must:

• Ensure sufficient funds for payments

• Track payments (SafeGuard does not send reminders)

• Provide correct appliance details within 14 days of purchase

📞 Call 0800 654 6086 if details were not provided during the sales call.

📞 Pre-Visit Remedial Actions

• If given advice over the phone, you must carry it out safely.

• If ignored and the engineer performs the same action:

• You will be charged a call-out fee.

🚫 Exclusions

❌ Accidental Damage

• Not covered.

• If determined as the cause, the plan is terminated immediately with no refund.

❌ Cosmetic, Blockages & Supply Issues

• Cosmetic damage (scratches, dents)

• Blockages (hoses, drains, filters)

• Manufacturer recalls

• Electricity/gas supply issues

❌ Consumables & Media Loss

• Light bulbs, batteries, remotes, fuses

• Saved programs/files

• Food loss from fridge/freezer failure

❌ TVs & Signal Issues

• Image burn-in or screen degradation

• Loss of channels or signal

❌ Inconvenience or Financial Loss

• Loss of earnings

• Inability to use appliance

• Waiting time costs

• Any related inconvenience or financial loss

⚠️ Liability Limitations

SafeGuard is not liable for:

• Injuries unless caused by their negligence

• Property damage from:

• Unauthorized repairs

• Non-approved contractors

⚠️ Important Reminders

Missed payments may:

• Trigger a new 45-day exclusion period

• Put your cover at risk

• No reminders are sent for missed payments.

• Plans are non-refundable if ended due to:

• Missed payments

• Unauthorised repairs

• Accidental damage

 Refund policy: You may cancel your plan within 14 days of payment by emailing us at Info@safeguardappliances.uk or by calling us on 0800 654 6086.

If you move address or change your contact details, it is your responsibility to update your information with us to ensure continued service and communication.

You may cancel your plan after the 14-day cancellation period; however, no refunds will be issued for cancellations made outside this period

Governing law: If you are a consumer, please note that these terms are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. This means that you may bring a claim to enforce your consumer protection rights in the UK.

Complaints section: If you wish to make a complaint or are dissatisfied with the service provided, please contact our Customer Services team. You can find the relevant contact information below.

Or please post us a written letter to our office address 106 Queens Road, Brighton, East Sussex, England, BN1 3XF.

Company Information: Safeguard Appliances Ltd, 15767309, 106 Queens Road, Brighton, East Sussex, England, BN1 3XF.